How to Give Negative Feedback in a Positive Way

Posted

No one likes to be the bearer of bad news. It can be even tougher if the news you’re bearing is that one of your employees is producing unsatisfactory work. The last thing you want to do in this challenging labor environment is create another vacancy by terminating an employee. On the other hand, if… Read more »

Is Your Customer Service Training Consistent?

Posted

If you’re running a business within the public sector, you’re probably already well aware of the importance of customer service and satisfaction. While the customer might not always be right, they always need to leave happy; and that’s exactly where consistent customer service training comes in. There are a number of different approaches you can… Read more »