How to Give Effective Feedback to Your Team

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It’s always a pleasure to give high-performing employees positive reinforcement during a performance review. On the other hand, giving colleagues constructive criticism in the same situation is challenging, because it discourages them. More and more managers are making regularly scheduled peer feedback sessions part of the process because it allows them an opportunity to address… Read more »

Is Your Customer Service Training Consistent?

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If you’re running a business within the public sector, you’re probably already well aware of the importance of customer service and satisfaction. While the customer might not always be right, they always need to leave happy; and that’s exactly where consistent customer service training comes in. There are a number of different approaches you can… Read more »